How Zceppa Helped Eternal’s Newest Hospital Get More Inbound Enquiries Via Messaging

How Zceppa Helped Eternal’s Newest Hospital Get More Inbound Enquiries Via Messaging

JCI/NABH-accredited, 250-bed state-of-the-art hospital in Jaipur, now also in Sanganer, Rajasthan. Specializing in Cardiology, Neurology, Orthopedics, Nephrology, Pediatrics, Gynecology, and more.



Inbound customer enquiries via Google and FB Messenger in 2 months


Were patient enquiries for services, appointments, or insurance


Improvement in response times


Converted to OP Consultation or inpatient admission

25 Lakhs+

Incremental monthly revenue realized


In today’s digital age, smartphones have transformed how patients navigate their healthcare journey. “Near Me” searches drive online discovery, making it a vital source for high-intent inbound leads and patients for hospitals. Consumers rely on search and social channels to find and engage with healthcare providers. 

  • 88% of smartphone users search for healthcare services online 
  • 2/3rd of searches are location-specific or “near me” in nature 
  • 1 in 3 use social media to find providers

Once found, patients expect to be able to message hospitals directly from search and social channels.


Of hyperlocal searches start on Google

2 in 3 patients

Prefer messaging healthcare providers


Expect timely & quick response to their queries


Lack of an Omni-Channel communication mechanism. There was no unified solution to receive and respond to customer inquiries in a timely manner from search and social channels – Facebook Messenger and Google Business Messaging.

Although the hospital knew these channels were convenient to customers, they had not implemented any solution to take advantage of this modern consumer behavior. This adversely impacted both patient experience and conversions, resulting in lost revenue.

Our Solution

Zceppa Interact enabled seamless omnichannel communication, helping improve patient experience and boost conversions.

Enabled 2-way communication across Facebook Messenger and Google’s Business Messages via a unified inbox. Real-time alerts, notifications, and ticketing features ensured quick response time and speedy resolution of inbound queries.

Sounds Interesting ?

Enter your email address to download this casestudy or share it with your colleagues

     Share on social platforms

    Check our other products


    Conversational marketing that works and delivers results

    Know More

    Multi Location Manager

    Manage all your locations at scale with Zceppa

    Know More


    Get found easily with Zceppa Listings

    Know More

    Lead Management

    Never miss a lead with Zceppa Lead Manager

    Know More

    Signup for a free trial

    Zceppa’s products empower your business to win every mobile-first consumer interaction across the buying journey.