How Zceppa Helped a Multi-Location Skin Clinic Scale 2-Way Messaging via Google

How Zceppa Helped a Skin-Clinic Scale Communication on Google Business Messages

20 Year Old Skin Clinic With Over 20 Locations in 2 States of Gujarat & Maharashtra in India

How Zceppa Helped a Skin-Clinic Scale Communication on Google Business Messages

Key Metrics

900

New inbound enquiries via Google Live Chat across 23 clinics

2500+

Conversations

66%

Inbound were leads (appointments/service enquiry)

200%

ROI

Background

As technology continues to revolutionize the healthcare industry, the emergence of digital within skincare is no exception. Mobile usage has become a driving force as it forecasts impressive sales numbers estimated at over 85% – making Digital a vital element throughout every stage of the local buying journey from discovery to purchase.

Skin clinics can leverage this trend by optimizing their online presence for hyperlocal search.

1 in 2 searches

Are ‘Near Me’ searches

88% of Mobile users

Search for healthcare services online

76 % ‘Near Me’ searches

Lead to consumer action within 24 hrs


Challenges

Lack of a strong digital presence and reputation on Google and other social platforms. No focus on top drivers of local discovery, consumer choice, and conversions.

Lack of Customer Engagement

No mechanism for customers to reach out to business locations directly from Google search or via social platforms. Business users could not engage with consumers messaging business locations with questions & queries regarding products and services.


Solution

Zceppa Interact enabled seamless omnichannel communication, helping improve customer experience and boosting conversions.

Sakhiya used Zceppa Interact to enable Google Business Messaging and 2-way live chat for all their 23 clinics. They used Zceppa Central Dashboard to track and monitor all inbound enquiries and respond to them in real-time. Simple automation and in-built notifications helped elevate customer experience and improve employee productivity. Alerts, notifications & analytics provided the Marketing team with valuable data & insights on customer queries & lead nurturing.

Sounds Interesting ?

Enter your email address to download this case study

    Click here to download

    Check our other products

    Campaign

    Conversational marketing that works and delivers results

    Know More

    Multi Location Manager

    Manage all your locations at scale with Zceppa

    Know More

    Social

    Convert searchers into buyers with Zceppa Social

    Know More

    filter

    Lead Management

    Never miss a lead with Zceppa Lead Manager

    Know More

    Signup for a free trial

    Zceppa’s products empower your business to win every mobile-first consumer interaction across the buying journey.